AI or EPS files work the best, however, we can accommodate PDFs, PNGs, and JPEGs. The higher the resolution the better.

Typically! We don’t keep it forever though so a new setup may be necessary. We will notify you if we need new/additional art.

Yes! Keep in mind there are a few products where, due to the decoration method, exact PMS matching isn’t offered.

Lead time varies by product and is calculated after the proof is approved. After approving your proof, for an estimate of lead time, contact your account manager.

Yes! We have happy clients all over the world.

Every order is subject to a 10% over- or under- run. Ideally every order would be exact, however, production is set up to decorate just a few more than ordered. This gives us flexibility in the event that some of what is produced does not meet our quality standards and must be discarded.

Please notify us of any changes you need to make as soon as possible. Once items have been decorated with your logo we can no longer accept a change.

Yes! An emailed proof is crucial so we all agree on how the finished product should look!

Yes, we can’t forget Uncle Sam! If you’d like an estimate on what sales tax will be, contact your account manager.

Of course! Reach out to us and we’ll see what we can do.

We accept check, ACH, and credit card payment for orders under $2500. We do have a payment portal for credit card payments, please contact us for more information.

Our payment terms are prepayment for first order, Net 15 days with established credit terms.

If you're seeing a charge with "Adform" as the descriptor, it is likely you have done business with us either through one of our client company stores, through our WynstonAndCo.com store, or directly with an account representative.

If you have any questions, call 800-345-3543. DO NOT DISPUTE THE CHARGE. Call us first.