Every order is subject to a 10% over- or under- run. Ideally every order would be exact, however, production is set up to decorate just a few more than ordered. This gives us flexibility in the event that some of what is produced does not meet our quality standards and must be discarded.
If you're seeing a charge with "Adform" as the descriptor, it is likely you have done business with us either through one of our client company stores, through our WynstonAndCo.com store, or directly with an account representative.
If you have any questions, call 800-345-3543. DO NOT DISPUTE THE CHARGE. Call us first.